Customer Issue: Opener not working.
Our Solution: We examined several different parts of the unit, including the chain drive and the motor. The problem ended up being a damaged circuit board, most likely due to a recent bout of unexpected power outages. We replaced the ruined component and reprogramed the opener to make sure it was able to work correctly once again.
Customer Issue: Misaligned garage door safety sensors.
Our Solution: The opener kept reversing this customer's door when he tried to close it. We examined the situation and soon found this was a textbook example of sensor misalignment. We readjusted the position of the photoelectric units and then tested the door to make sure that the problem was solved and that it only reverse when it needed to.
Customer Issue: Garage door cable broke.
Our Solution: Not only did one of the lift cables break, the second one got off its drum and became tangled with itself. We decided that the best course of action would be to replace both, which we proceeded to do. Then we made sure the door could open and close without further issues.