On this page you can find answers to some of the most commonly asked questions that our customers, and garage door owners in general, tend to ask. If the following FAQs don't have the answer you're looking for, simply contact our team for more information.
What is the opener lock function?
Many modern devices have this function. It is activated via the wall-mounted control panel. It works to block the reception of all remote control signals coming from outside. Basically, the opener will not work even if you use your own remote until the function is disabled. This is a helpful security feature to use during the night, or when you are away from home.
How should I apply garage door lubricant?
Our technicians recommend only a small amount of lubricant be used on the garage door parts since excessive quantities can gather dust. The areas that require this type of attention, in particular, include the tracks, hinges, rollers and virtually any part that is made of metal. Wipe away any excess lubricant immediately.
When is it necessary to replace a garage door cable?
Garage door cables can become very dangerous and cause serious injury if they happen to snap while in use - the moment you notice any signs of wear during garage door maintenance, consider replacement and exercise caution.
What should I do if I want to replace my garage door?
You need to consider a number of factors before purchasing a new door. Measure the length, height and width of the walls where the door will be installed. Contact our experts to help you decide which design, material and style would best fit your property & budget.
What are the main causes of a malfunctioning opener?
If the motor got overheated, the load protector may have shut it off. The opener should run normally again in about 15 minutes. Disengage the opener inspect the metal garage door parts for misalignment and damage. You could also try to lift the door manually. If there is a problem with this, the cause lies with the parts, rather than the opener. For safe handling of the problem, contact our professionals rather than attempt a repair yourself.
What is the lifespan of a garage door spring?
Most springs are designed to last for about 10,000 cycles. One cycle consists of one round of opening and closing. Once the door has been used about this much, it is usually time for a spring replacement. You'll be able to tell when you hear squeaky sounds and/or the movement of the door isn't as smooth as it once was.